Terms of Use

General Terms and Conditions

Welcome to the Fille website. By accessing and using our site (novo.fille.com.br and fille.com.br), you agree to the terms below. If you do not agree with any item, we recommend not using our services.

1. Acceptance of terms

Use of this site constitutes full and unreserved acceptance of these Terms of Use, our Privacy Policy, and other notices published on our site.

2. Account registration

• To make purchases, you must create an account with true and up-to-date information
• The user is responsible for keeping their login and password confidential
• Registration by minors under 18 is not allowed without parental consent
• Fille may suspend or close accounts in case of misuse

3. Products and availability

• Product photos are for illustrative purposes only. Slight color variations may occur depending on your monitor settings
• Prices and availability are subject to change without prior notice
• In case of an obvious price or description error, Fille reserves the right to cancel the order with a full refund
• Limited stock: actual reservation confirmation only occurs after payment approval

4. Purchases and payments

Every purchase is subject to:

• Approval of details by the payment gateway
• Anti-fraud review
• Stock availability
• Confirmation of the shipping address

See details in Payment Methods.

5. Exchanges and returns

Exchanges and returns follow our Exchange and Return Policy and Brazilian consumer protection law.

6. Intellectual property

All content on this site, including text, images, logos, layout, prints, videos, and source code, is the property of Fille or its licensors, and is protected under copyright and industrial property laws.

Reproduction, modification, distribution, or commercial use of any content without Fille's prior written authorization is prohibited.

7. User conduct

It is prohibited to:

• Use the site for unlawful purposes or purposes contrary to these Terms
• Attempt to access restricted areas, hack, scrape, or interfere with the site's operation
• Provide false information or information belonging to third parties without authorization
• Reverse engineer or copy parts of the site
• Engage in offensive communication with staff or other users

8. Limitation of liability

Fille makes every effort to keep the site available and secure, but does not guarantee it will be free of errors, interruptions, or attacks. We are not responsible for:

• Occasional unavailability due to maintenance or technical issues
• Failures resulting from misuse by the user
• Content on third-party sites that may be linked

9. Communications

By registering, you agree to receive operational communications (order status, account security) by email and SMS. Marketing communications are optional and can be unsubscribed from at any time.

10. Changes to the Terms

Fille may update these Terms at any time. Changes take effect upon publication on this page. Continued use of the site after changes constitutes tacit acceptance.

11. Jurisdiction and governing law

These Terms are governed by Brazilian law. The courts of the district of Fortaleza-CE, Brazil are elected to resolve any disputes, with express waiver of any other, however privileged it may be.