Privacy Policy

Your privacy matters

Fille respects your privacy and is committed to protecting your personal data. This policy describes how we collect, use, share, and store your information, in compliance with Brazil's General Data Protection Law (LGPD - Law No. 13,709/2018).

1. What data we collect

We only collect the data necessary to provide our services:

• Registration data: name, email, CPF, phone number, date of birth
• Shipping data: address, zip code, additional info
• Payment data: processed directly by certified gateways (we do not store card data)
• Browsing data: cookies, IP, device, pages visited (to improve your experience)
• Purchase history and preferences

2. How we use your data

• Process orders, payments, and deliveries
• Communicate order status and provide customer service
• Send marketing communications (with consent)
• Improve the browsing experience and personalize recommendations
• Comply with legal and tax obligations
• Prevent fraud and protect our platform

3. Data sharing

We only share data with partners strictly necessary to provide our services, such as:

• Payment processors (Pagar.me, Banco Inter)
• Carriers (Correios, partner carriers)
• Email and customer service platforms
• Public authorities, when required by law

We do not sell your data to third parties. All partners are contractually required to handle your information with the same level of care.

4. Cookies

We use cookies to improve the site experience, remember your preferences, generate usage statistics, and offer personalized recommendations. You can set your browser to block cookies, but some features may be affected.

5. Your rights (LGPD)

As the owner of your data, you have the right to:

• Confirm whether your data is being processed
• Access your data
• Correct incomplete, inaccurate, or outdated data
• Request anonymization, blocking, or deletion of unnecessary data
• Request data portability
• Delete personal data processed based on your consent
• Withdraw consent at any time

6. How to exercise your rights

7. Security

We adopt technical and administrative measures to protect your data, including:

• SSL encryption on every page
• Servers in a secure environment with regular backups
• Restricted data access limited to authorized staff
• Continuous monitoring against unauthorized access

8. Data retention

We keep your data for as long as necessary to provide our services and comply with legal obligations (generally, at least 5 years for tax records). After that period, the data is deleted or anonymized.

9. Changes to this policy

We may update this Privacy Policy periodically. Changes will be published on this page along with the date of the last update. We recommend periodic review.